Tag Archive for banking

How the international language barrier is affecting the financial services sector

Currency from around the world

The language of money

Despite many of the world’s banks and financial institutions operating on an international scale every day, more and more reports are showing that the language barrier remains one of the key factors negatively affecting the financial services sector. As multiculturalism flourishes, banks face losing customers, and individuals cannot protect their money as language difficulties prevent effective communication.

The language barrier

People decide not to use banks for a wide range of different reasons. Some people may feel that they don’t need to hold an account or require financial services, others may have suffered bad experiences such as of mishandled account and overdraft fees, in addition with monthly maintenance fees, or problem with the minimum balance. All of these can result from language barriers.

For example, in the United States, there are twenty-three million Americans who do not use English as their primary language. Although there are extensive federal and state language access laws, there is lack of proper and comprehensive implementation within banking institutions, and the poor enforcement of the laws leaves millions of people with limited English proficiency to suffer a much lower quality of financial services than those that can understand English.

In many businesses, the language barriers can have dire consequences. The negative effect on businesses usually starts with the cultural differences, which pose additional problems by creating misunderstandings in workplaces. Language barriers are a major cause of problems between the immigrant workers and the native ones.

Recent data from the U.S. Census Bureau shows that immigrants in situ make up around 15% of the labor force in the United States. More than half of these workers are from Latin America and almost a quarter from Asia. Amongst these, only about 40% can speak good English when they arrive in the U.S. Mostly, the western states are likely to see the largest increases in immigrants, followed by the south and the south eastern states. Immigrants will account for half of the growth in the country’s working-age population by the year 2015.

The problem of effective communication across the language barrier in banks is going to be with us for many years. Thought and action must be given now into how these problems can be solved to enable large numbers of people to benefit from better financial services.

This post was contributed by Jack Hudson

Budget for businesses: So what took so long, Darling?

In anticipation for Alistair Darling’s budget announcement, I sat at home startled at what Sunday’s evening TV news threw at me… “Banks to be forced to lend to businesses”.  At first I thought “good news, at last”, and I still do. However the finer details of today’s announcement might prove to disappoint, and I’ll tell you why…

Today’s budget included a doubling of the annual investment allowance, a £200m growth capital fund for SMEs, a £2.5bn one-off growth package for small businesses and the guarantee that Lloyds TSB and RBS will together lend at least £94bn to UK businesses.

Great! All of the above is needed, but unfortunately that’s been the case for far too long.

Growth to nowhere? Darling's budget lacked direction in my opinion.

Growth to nowhere? Darling's budget lacked detail.

Back in October 2008 we rallied Government to extend loan guarantees to small businesses. The banks, either through collective ignorance or in self-preservation, started to rescind credit lines that viable companies had previously thrived on. This forced many companies capable of repaying debt to go bust – or in our case, put vital expansion plans on hold. We also urged the Government to force banks to lend to companies that want to grow, even suggesting that a change in VAT accounting could increase short term liquidity.

The Government and the banks could have helped (and saved) many more businesses in this past year to grow, expand, and keep more people in employment. They could have, that is, if guaranteed (forced) lending had been in place about year ago.

Our, very valid, argument was that exporting was the only real way to ensure we address our widening trade deficit and get the UK out of recession. When you look at  how countries like Japan, whose exports almost doubled last month alone, are coping with recession – it’s quite embarrassing on the world stage.

So where in this budget are the incentives that UK businesses and the economy need for boosting exporting? How do we redress our increasing trade deficit to make sure we’re not buying more than we’re selling?

Therein lies the huge gap in this budget – there are no such incentives.

Lanscape Gardener, Tina Powell shows Alistair Darling how it's done with Lego (Image courtesy of Metro.co.uk)

Building blocks of the economy: SMEs could stand to benefit from increased lending and Government support outlined in the 2010/11 budget

Perhaps it has finally dawned on Mr Darling that increased business lending was desperately needed. The ongoing improvement in market conditions is creating new opportunities for businesses all the time, and businesses can use this protection to secure funds for reinvestment and hiring new staff – but nobody’s steering the boat – a point I made after the last pre-budget report.

However, today’s help comes, admittedly, as a nice surprise, but we’ve yet to see the finer details about about how the Government will distribute this new help, and how companies will be qualified for funding.

As the saying goes “To qualify for a loan you must first prove that you don’t need it.”

How true. In pursuit of securing funding, many businesses incur accountancy and quality assurance fees that go with the due diligence processes needed to qualify their needs and prove they are viable. That can often dissuade companies from applying for funding, as sometimes the extra cost simply isn’t worth it – that is, if you know where to look and who to ask for said funding.

So, I look forward to seeing how these extra measure set out in the budget will be carried out in practice.

Now, when we started this blog we said we wouldn’t use it as a political soapbox. We would instead hold true to our values, promoting common sense and best practices for businesses who want to expand with localization. We also said we’d only mention the economy whenever appropriate for our audience.

Judging by the headline of this article, and indeed the opening paragraph, you could be forgiven for thinking that isn’t the case here, but you’d be wrong. My tone simply stems from my frustration about the lack of help afforded to businesses in the worst recession in over 60 years – that and the annoying little fact that we’ve been asking for this kind of help for over a year, without success.

So, to whoever is promising to help UK industry this week or indeed at the time the next Parliament is formed, may I please ask that you put our money where your mouth is – or just where businesses can get to it?

And yes, by that I do mean our money.

Lending figures add up to bad news for UK business

Gavin Wheeldon - CEO of Applied Language Solutions

Gavin Wheeldon: Concerned over business lending levels

Just read an interesting story on BBC News about the recent war of words between the Chancellor, Alistair Darling and the British Bankers Association (BBA) concerning the supposed (disputed) increase in business lending.

Following comments made by the Chancellor, that he was “Extremely concerned” about lending levels, the BBA promptly released figures that showed an increase in small business lending in June.

However, these latest figures are bound to cause further debate after it was revealed that the BBA classes a “small business” as one that has up to £1m annual turnover – effectively ‘fudging’ the stats, according to one blogger.

Applied Language CEO, Gavin Wheeldon commented:       “If business lending is down, and everything suggests that is the case, it puts increased pressure on the cash flow of small UK businesses. Most business borrowing tends to be for expansion related reinvestment, so this means that more companies will have their attempts at growth stifled – anything that does that, particularly during a recession, is extermely counterproductive for the economy.”

Read the full story here.